CAREERS
operations Manager
ABOUT 1AX
1AX is an award-winning boutique consulting firm specializing in digital marketing strategy for the travel and hospitality industry. We’ve helped 500+ hotels drive revenue and increase ROI by providing smart solutions for their digital marketing puzzles.
Our approach is holistic and data-driven. We use digital marketing to bring clarity and cohesion to revenue management, sales, and marketing, and we rely on data to sculpt strategies and discover what’s really driving performance.
ABOUT THE ROLE
We’re looking for an operational Swiss-army knife to support and streamline our day-to-day agency operations. This role is the backbone of our business, playing a critical part in ensuring our team operates efficiently by running internal workflows and creating new ones when necessary. The person in this role should be passionate about creating new systems, communicating cross-functionally, and enabling teams to do their best work.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and wants to make a meaningful impact on how a growing agency operates. We’re looking for someone who has the confidence and operational chops to see opportunities for improvement, design applicable solutions, and independently implement them end to end.
To do this role excellently, the Operations Manager is expected to develop a deep understanding of 1AX as well as each client’s business and then leverage that knowledge to improve workflows and procedures. While this role won’t be client-facing to begin, it could evolve to have client interaction for the right candidate.
In this role, you will:
Maintain a drumbeat for the organization, which includes running all day-to-day business processes and making sure ideas are prioritized without being dropped.
Proactively identify pain points that would benefit from a new process or system, and then independently design it, implement it, and train everyone on it.
Spot opportunities to improve existing workflows and systems, suggest changes, and then implement and roll out your changes.
Identify opportunities to streamline client-facing processes, including onboarding, communications, and ongoing workflows.
Hold all teammates accountable to following company procedures, while also making everyone feel supported, organized, and efficient.
Work closely with the leadership team, including the CEO and managing director, but operate autonomously and confidently.
Start to own and then systemize back office operations. Examples include invoicing, HR processes, and capacity planning.
Research and suggest software solutions and 3rd party tools when needed.
Where appropriate, implement automation and AI agents to make the team more efficient. Keep up with the latest AI trends and capabilities.
Execute team operations like planning team offsites and coordinating travel arrangements.
Edit and maintain branded collateral and marketing materials, relying on your taste, detail-orientation and Google Slides design skills to do so.
ABOUT YOU
We’re looking for an operational Swiss-army knife to support and streamline our day-to-day agency operations. This role is the backbone of our business, playing a critical part in ensuring our team operates efficiently by running internal workflows and creating new ones when necessary. The person in this role should be passionate about creating new systems, communicating cross-functionally, and enabling teams to do their best work.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys building structure, and wants to make a meaningful impact on how a growing agency operates. We’re looking for someone who has the confidence and operational chops to see opportunities for improvement, design applicable solutions, and independently implement them end to end.
To do this role excellently, the Operations Manager is expected to develop a deep understanding of 1AX as well as each client’s business and then leverage that knowledge to improve workflows and procedures. While this role won’t be client-facing to begin, it could evolve to have client interaction for the right candidate.
In this role, you will:
Maintain a drumbeat for the organization, which includes running all day-to-day business processes and making sure ideas are prioritized without being dropped.
Proactively identify pain points that would benefit from a new process or system, and then independently design it, implement it, and train everyone on it.
Spot opportunities to improve existing workflows and systems, suggest changing, and then implement and roll out your changes.
Identify opportunities to streamline client-facing processes, including onboarding, communications, and ongoing workflows.
Hold all teammates accountable to following company procedures, while also making everyone feel supported, organized, and efficient.
Work closely with the leadership team, including the CEO and managing director, but operate autonomously and confidently.
Start to own and then systemize back office operations. Examples include invoicing, HR processes, and capacity planning.
Research and suggest software solutions and 3rd party tools when needed.
Where appropriate, implement automation and AI agents to make the team more efficient. Keep up with the latest AI trends and capabilities.
Execute team operations like planning team offsites and coordinating travel arrangements.
Edit and maintain branded collateral and marketing materials, relying on your taste, detail-orientation and Google Slides design skills to do so.
details
Base salary is $80,000–$90,000, based on experience.
Healthcare Reimbursement, 401K, Competitive Paid Time Off
The role is a fully remote, full-time position. San Francisco is preferred, but not required.
Travel may be required up to 15% of the time.
HIRING PROCESS
You can find more details about our hiring process on our Careers page.
APPLY
If this sounds like a great fit, we’d love to hear from you!
Apply by sending a short email to apply@1axconsulting.com, including your resume and which of our core values resonates with you the most.